My neighbour rang 170 times
I know so many people, me included who have phoned over and over again as instructed after 8.30am to try to get an appointment. My neighbour rang 170 times trying to get help about a baby. Also reports of rude, short and curt responses from receptionists because of course there are no appointments left when/if you do get through. They should make at least a few advance appointments. Being told to try again tomorrow after trying all morning is unacceptable. Also patients are told to not arrive early and announce they are waiting outside. Sometimes the weather is appalling and I have had a very bad back- in agony waiting standing outside because the Doctor was running late. They could socially distance patients waiting inside in the waiting room. To think this telephone appointment before/instead of face to face might go on indefinitely as told to me by a doctor is so depressing. Some complaints can be easily dealt with by phone only, but if the patient wants to see the Doctor it should be possible without telephone consultation first which is only doubling Doctors time. It took over 3 weeks for a doctor to issue me with a private referral - I even enclosed a SAE. We can see dentists, opticians etc - GP surgeries should be open as well with Covid precautions. We have all had enough of the way the Surgery is operating. Need more receptionists - better trained as well Prize Draw Data