Birmingham and Midland Eye Centre (BMEC)

Rang BMEC number. Answered by operator but after trying to get to triage nurse transfer was cut off without warning. Tried again, this time voice recognition worked (tip: say 'Eye Centre' not the full 'Birmingham and Midland Eye Centre' as instructed). Got through 2 automated levels then told to ring back 'at another time'. What time? What day?? How many times is the patient supposed to try to get emergency eye service??? Not fit for purpose.

Staff are always extremely friendly and helpful. My two Consultants have also always been very approachable and have explained the rationale behind my treatment plan.

Eye check up arranged by GP quickly. The service has been thorough and very good staff.

I was there for three hours and the care was excellent.

I attended BMEC for a vitrectomy, EMR peel and cataract removal. From the outset, every member of staff, from HCA to Consultant was friendly and efficient. The clinic was extremely busy and there was, perhaps inevitably, a certain degree of chaos - notes missing, forms not completed and passed on etc, but the clinical care was, as on previous occasions, second to none. In the end, after reviewing my scans and re-examining me, my Consultant decided to revise the procedure due to the risks involved. He gave a very clear explanation, and although I was initially a little bemused, I respect the fact that he was honest and open and clearly had my best interests at heart. All in all, it was a very positive experience and I am grateful to all the staff involved in my care.

Fine, wonderful. Ophthalmology see me every 2 to 3 months. They're very good at following up with my cataract issue I have had since August.

I was seen quite quick very efficient seen nurse who quickly arranged for me to see consultant who sorted my problem out

I went there for my eyes, I had a check. The staff were good and they sorted me glasses quickly.

Used them for tests on my sons eyes. They have been very good.

They are so lovely there, so nice and helpful. So caring and go out of their way to help with my macular degeneration.