Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Birmingham and Solihull Mental Health Foundation Trust - Trust HQ


The amount of sessions is not enough

I was told by a counselling service at work that my needs were too great and I had complex ptsd in November 23. They referred me back to my GP. I spoke to a superb doctor who took me seriously and referred me to the Community Mental Health Team. I had an assessment on 23rd December and given details of a local organisation for Psychotherapy. They contacted me within 2 weeks and I started therapy in February. All very fast. I was so pleased. I expected to wait a year or more. The only downside is I can have 6 sessions then have to have a 12 week wait before next batch of 6. My therapist said I need many sessions and what NHS cover is simply just not enough.