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  • Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us

Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

NDH Care Ltd



Excellent

Our family cannot thank NDH Care Ltd enough for the compassionate and dignified care they provided to our late father, during his most vulnerable years.  Dad suffered from late-stage Parkinson’s disease, leaving him bedbound for a long time before his passing. His condition, compounded by recurrent lung infections, pneumonia, and near-death experiences gradually dimmed his once-outgoing personality, reducing his speech to a slur but never extinguishing his spirit.  Throughout this difficult journey, the NDH carers were nothing short of amazing. They treated Dad with kindness, patience, and genuine companionship, bringing warmth to his days. Despite the challenges of his condition, they engaged with him, sharing banter and uplifting moments that broke the monotony of his routine. He looked forward to their visits watching the clock, and that meant the world to us.  As his full-time carer, my mum was physically unable to assist him with tasks like changing clothes, washing, or pad changes. The NDH team handled these sensitive duties with the utmost respect and humanity ensuring Dad never felt uncomfortable or embarrassed in their presence.  We are forever grateful to so many of the carers, too many to name, but special thanks to those who showed such beautiful souls in their care. Your dedication brought comfort not just to Dad but to our entire family.  From the bottom of our hearts, we thank you. May you be blessed all your days.

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