Reviews (51)

Services end up sending you in cycles

July 15, 2025
CRHTT cannot assist you as they are a short term service by in the short term all that changes is meds and you're discharged before the meds have settled and being honest whilst you are still in crisis. The Drs mock you for neurodiverse traits which you can't help and some of the nurses are incredibly rude. I will point out there are some excellent nurses but they seem few and far between.
The community team don't necessarily help or are too late to respond, you can wait months for a med review which is a long time especially when it's not right and you've been discharged from CRHTT. The other issues you get are that they offer you an array of treatment post discharge which is unknown, or it got lost in the transfer or CMHT think you're not well enough to start treatment so low and behold you end up back with CRHTT because the issues aren't addressed and the cycle repeats.
I don't believe this is the fault of this hospital but i do believe there are systemic failings across the BSMHFT and also that treatment for neurodiverse patients should be subject to review because most of the time they are incorrectly assessing these traits as mental health issues and deeming you well as soon as you mask. Basically it's an exhausting experience where they try but the system is broken and the services available, limited or unreachable.
Anonymous

Do not see patients holistically

July 3, 2025
Each time medication changed, given follow up appointment in 8 months. No reviews to assess if helping. Poor initial assessment.
Anonymous

See me every 4 months

April 30, 2025
They're okay and see me every 4 months, try to see me face to face too. I did ask for counselling but they didn't give it to me. They give me injections every 4 weeks.
Anonymous

Excellent care

April 18, 2025
All staff, Doctors, nurse, receptionists all caring and helpful
Elizabeth

Discharged

March 25, 2025
I have been discharged from the local mental health authority because they said there is nothing more they can do to help me and they also pointed out severe funding issues due to cuts to the service.
Anonymous

Woefully inadequate

March 4, 2025
Woefully inadequate.
Anonymous

Discharged with no further support

February 18, 2025
Despite suicidal tendencies and being housebound with no family due to the loss of my parents, and being a vulnerable adult due to my physical disabilities and being autistic, I was discharged from my mental health team by my psychiatrist in July last year. She said there's nothing more they can do to support me, and also mentioned the cut to funding of mental health services
Anonymous

More efficient testing here

February 5, 2025
Memory testing is much more efficient here. We saw a specialist nurse and went through the memory assessment. They told my husband he couldn't drive which is what he needed. They are thorough and go through things.
Maria Higgins

Passed me off to the GP, no help.

January 13, 2025
My old Psychiatrist retired, I was passed along to the head Psych, who spent the next couple of years trying to pass me along to the GP. In the end, as I am housebound, I just let her.
My mental health is worse due to my MS and not being able to leave the house easily. My GP can only script the meds I was on when I was passed to them. Not once did my Psychiatrist offer at home visits, only video appointments were offered.
Under my previous doctor and my 2 CPNs, my care was excellent. Since being diagnosed with MS my mental health is all over the place, having someone to speak to and support me at home, would make a big difference.
Anonymous

5 years of being a service user and declined

January 8, 2025
Been with Northcroft since 2021, hospitalised 3 times put in the decision unit in QE. Been diagnosed with mixed anxiety and depression, Body Dysmorphia and EUPD. 2022 I asked for DBT they said they did a referral. Turns out they didn't. Now they've declined to see a psychologist and DBT. All because I hope this helps to treat my body Dysmorphia. Hopefully my solicitor will come back with some new I have a case against them. This hospital need a revamp of the head of departments. They've already been told they need to improve cause of three suicides by people under their care last year.
Anonymous

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Northcroft Erdington CMHT

Contact

0121 301 5263

Northcroft
190 Reservoir Road
Erdington
Birmingham
B23 6DW

Location

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