Make a Complaint about a Service
Healthwatch Birmingham cannot provide a formal complaints process – the below information lists who you need to report concerns and complaints to about relevant issues. Please click organisational titles to go to their websites.
If you need support understanding the complaints process and how to make a complaint about health or social care in Birmingham there are online resources available here to help you.
The Parliamentary and Health Ombudsman, Care Quality Commission, NHS England and Healthwatch have come together to create this quick guide about how you can raise concerns or make a complaint against a GP.
NHS Birmingham and Solihull Clinical Commissioning Group is responsible for planning and buying (commissioning) health services for people living in Birmingham and Solihull. They commission services from local hospitals, GP practices and other healthcare providers.
People can contact their local CCG about raising a formal complaint about one of their member health and social care practices. If your NHS medical practice is commissioned by Sandwell and West Birmingham CCG you will need to contact them directly.
NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission. The Customer Contact Centre respond to enquiries and requests for information as well as complaints about primary care services – GP services, dental services, pharmacies and optometrists.
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The monitor, regulate and inspect health and social care services to make sure they meet the quality and safety needs of people.
You can read their guide about how to complain about a health and social care services here.
The Parliamentary and Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England, government departments and other UK public organisations.
The General Medical Council help to protect patients and improve medical education and practice in the UK by setting standards for students and doctors. They support them in achieving and exceeding those standards, and take action when they are not met.
General Optical Council is the regulator of Opticians in UK and as such has regulatory powers to issue warnings, suspension or remove Opticians from the register.
The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients.
If you have already made a formal approach to the practice, and the problem has not been resolved, you can contact the Dental Complaints Service (DCS). The DCS provides a free and impartial service to help private dental patients and dental professionals to settle complaints about private dental care fairly and efficiently.
If you have a concern about an organisation’s information rights practices, you can find out more about the Information Commissioner’s Office.
The Nursing and Midwifery Council regulate nurses and midwives in England, Wales, Scotland and Northern Ireland and set standards of education, training, conduct and performance so that nurses and midwives can deliver high quality healthcare throughout their careers.