How do I complain about a hospital?

PALS (Patient Advice and Liaison Services) provide information about the NHS. This can involve help with issues around your or a loved one’s care and giving you details you need to make a complaint.

Most hospitals have a PALS office you can visit in person or you can telephone or email PALS at the NHS Trust you want information about. You can find the contact details for each NHS Trust in Birmingham below.

Depending on the Trust, certain things like lost property or rearranging appointments might be dealt with by other departments. We have included additional details where available, so you can get in touch with the right people to help you more quickly.

Birmingham Community Healthcare (BCHC)

Contact the service you have been receiving care from at first. Find details for all BCHC services.

Contact PALS directly on 0800 917 2855 or contact.bchc@nhs.net

See more information on the BCHC website.

Birmingham and Solihull Mental Health (BSMHFT)

Contact the Customer Relations team (formally PALS) directly on 0800 953 0045 or bsmhft.customerrelations@nhs.net

For queries about appointments contact the appropriate Community Mental Health Team (CMHT). Find details for all CMHTs.

See more information on the BSMHFT website.

Birmingham Women’s and Children’s Hospitals (BWC)

You can contact PALS directly on 0121 333 8403 or bwc.pals@nhs.net

Find details for other departments such as appointments and medical records on the BWC contacts page and answers to common questions about things like visiting in the support section.

See more information on the BWC website.

Royal Orthopaedic Hospital (ROH)

Contact PALS directly on 0121 685 4128 or roh-tr.PALS@nhs.net

For queries about appointments contact 0121 752 1673 or roh-tr.appointments@nhs.net

See more information on the ROH website.

Sandwell and West Birmingham Hospitals (SWBH)

Contact PALS directly on 0121 507 5836 or swb-tr.pals@nhs.net

For queries about appointments call 0121 507 4151 or use the online form.

To ask a question about other issues such as lost property or access to medical records see the SWBH website.

University Hospitals Birmingham (UHB)

Contact PALS directly on 0121 424 0808 or pals@uhb.nhs.uk

For queries about outpatient appointments call 0121 371 7070 or use the online form.

For information about other issues such as lost property or access to medical records see the UHB website.