Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Amberley Court Nursing Home

Poor Experience

Lack of Clarity and communication with staff, high turnover of staff and manager's never stay longer then 12 months. Complaints are not dealt accordingly and lack of activities for residents. Residents openly discuss how unhappy they are and are always complaining about the poor service. Residents are put to bed early, food choices are sometimes poor, toiletries go missing, staff need to be told to do everything such as making appointments on behalf of residents such as for dentist, chiropodist, wheelchair services etc. Huge issue with communication among staff and relatives.