Ann Marie Howes Centre - Sheldon Heath Road

My mom was sent to a EAB bed here in November 2024 she didn’t even manage a week. She had an unwitnessed fall in the lounge and the care staff did no more than put her to bed they didn’t inform me until 24 Hrs later, she was in so much pain and was eventually sent to hospital almost 48 hrs after with a suspected fractured hip, she was in a right state. The home phoned me to say if she wasn’t back to the home within 48 hrs the bed would be closed and we would need to collect her things. No compassion at all from staff member. When we we tried to find out what happened to mom after visiting the home the management had no knowledge of what happened and no explanation was given, we aid we wasn’t happy and we wanted how is it my mom could firstly have an unwitnessed fall in a lounge area and after the fall was given no hospital treatment and put to bed and next of kin not informed for 24 hrs ! Promised a call next day it never came ! Poor, poor management ill trained staff and most staff spoke very poor English and no communication skills or compassion. To this no explanation.

Some of the staff were ok. The physiotherapy was not existent and the occupational therapist were rubbish. They did not do their job properly. Shame on them. Let's hope they do not experience the type of help they provided for any one of their families.

My 98 year old mother has been resident for just over 3 years and suffers with vascular dementia. She is extremely well cared for by a kind and considerate staff who always have a smile for Mom and for us. Highly recommended.

Nothing too much trouble for the staff and they explain things in a manner u can understand

My Father received fantastic care whilst being at the Anne Marie Howe centre. The staff work so hard and nothing is too much trouble. A big thank you to all the staff. Thank you so much for looking after my Father and getting him back to good health. Keep up the good work.....you are all amazing. You all work so well as a Team xx

Worst place i think for send love ones to get rehab. My mother was there for 7 weeks and never left the room.

Manager was terrible. saying nothing wrong with my mum then taking blood test had to call ambulance and doctor.

Over all a terrible time here. Nothing to say good about it.