at Arden Lodge and think we were really lucky that they had a room available when her needs arose. The staff treat Mum with kindness, respect and as an individual, having taken time to get to know some of her personality traits.
A range of appropriate activities are frequently arranged and having been there to see my mum heartily joining in with a visiting singer, was a joy. If Mum has an ailment , however minor, I am always advised without delay and am kept informed of any action taken e.g. doctor, meds etc.
Whilst it took time for me to adjust, I now feel as though I visit Mum at 'home' not just 'a home', as the staff always make me feel welcome.
My brother and I were recently able to accompany Mum on a day trip to the seaside with other residents and some of their loved ones. It was well organised and daily caring essentials like medication and catering were provided without fuss - and we can all see the photos of a lovely day out.
I believe that Arden Lodge works so well and is a happy place because the staff work well as a team. If I was ever to have any misgivings about anything I know that I could discuss these with the managers as I have asked a lot of questions since Mum arrived and have always received open and full responses. One hears such awful stories about residential homes but I have no worries about my mum being at Arden Lodge.