at Arden Lodge and think we were really lucky that they had a room available when her needs arose. The staff treat Mum with kindness, respect and as an individual, having taken time to get to know some of her personality traits.
A range of appropriate activities are frequently arranged and having been there to see my mum heartily joining in with a visiting singer, was a joy. If Mum has an ailment , however minor, I am always advised without delay and am kept informed of any action taken e.g. doctor, meds etc.
Whilst it took time for me to adjust, I now feel as though I visit Mum at 'home' not just 'a home', as the staff always make me feel welcome.
My brother and I were recently able to accompany Mum on a day trip to the seaside with other residents and some of their loved ones. It was well organised and daily caring essentials like medication and catering were provided without fuss - and we can all see the photos of a lovely day out.
I believe that Arden Lodge works so well and is a happy place because the staff work well as a team. If I was ever to have any misgivings about anything I know that I could discuss these with the managers as I have asked a lot of questions since Mum arrived and have always received open and full responses. One hears such awful stories about residential homes but I have no worries about my mum being at Arden Lodge.
from day one. My aunt is quite frail and can be very difficult to deal with at times. The staff handle her with ease, and have taken a huge worry off our hands. My Aunt is not coming to terms with her aged 89 body well, and can no longer look after herself safely, but I know her family and close friends all agree this is the best place for her now. Recently she confided in me that she knows this herself. Can't rate this place highly enough, from the Day trip to Weston Super Mare she went on, and the fact they even aranged to have her eyes tested to make her life better.
Response from Home Manager, Arden Lodge Residential Care Home for Elder Adults
Thank you for such a lovely review. It is our pleasure. We not only provide the care needs that the individual requires but we provide a range of activities catered for each person. We are happy you had such a good experience with us and we wish you all the best