Ashfield Surgery

I was ill with a bad kidney infection that started on the Monday and couldn't get to see anyone till the wed was referred to pharmacy she then referred me back to gp who then passed me back to badger clinic Thursday I finally got antibiotics but only 6 100mg and by Fri was feeling no better so rang gp no appointments so was referred to there other branch on the sat and given 500mg antibiotics.

Very difficult to get appointments or talk to someone on the phone. Poor access and communication.

Spoke to my gp on the phone with a concern about an itching inside the breast I’ve already had cancer in, and asked for a mammogram. She went through a tick list of accepted symptoms and mine wasn’t on that list. She said if I didn’t have what was on that list my request for a mammogram would be thrown out. Now when I was signed off from the hospital after my treatment was finished I was told that absolutely anything, any changes, any concerns I was to get booked in for a mammogram. So what’s going on? My concern is genuine. When I previously had breast cancer it was found during a normal mammogram, I had no noticeable symptoms. In fairness to my gp she’s examining me this week, but if she finds nothing?? What is the point of your tv adverts “if something doesn’t feel right” if we’re to be dismissed when something doesn’t feel right??

No LGBT posters or information that reflects in my surgery. Not sure what sort of training staff have had. Such as transgender or LGBTQ training.

Not happy. The queues are too long and takes so much time. Eventually I get attended to. I ring at 8:00am and I am number 27 in the queue. then there are no appointments and I have to wait to the next day to try again. It's tiring.

Very good. Nurses are very good and helpful. You can't get appointments easily.

Good. I won't be able to choose the doctor I see when I need an appointment though.

Good support provided during covid. Excellent information shared regarding covid and flu vaccinations.

It's difficult to get appointments all of the time. The reception staff are rude. They are always busy talking and purposely ignore patients. The phone is ringing all of the time but they don't pick it up.

Seen quite quickly. Can be quite slow to get an appointment but this time I got in quite quickly. You see different doctors, it's whoever is available but they're good. It can just be a bit of a wait.