Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Ashfield Surgery

What has happened to doctor/patient confidentiality

Trying to call and get answer is taking forever and some of the response is totally unfriendly asking why you need to speak to a doctor what has happened to doctor/patient confidentiality these receptionists need to be retrained in personality response

Anonymous