Reviews (3)

Speak to me over the phone, which I prefer

June 7, 2023
The doctor is very good. They're still seeing people but they do speak to me over the phone, which I prefer. I wish there was more mental health support available. It's very difficult to get the support recently.
Anonymous

Shambolic

June 10, 2021
Very hard to contact or get an appointment to see a psychiatrist when it was urgent , after finally getting the appointment the care and advice my partner was offered was shambolic , she dismissed 20 years of previous professional diagnosis and took her off the tablets which worked for her (apart from weight gain)without any replacement and the only advice was exercise and fresh air . If i had not of been present myself i would have doubted my partners recollection . Shocked and amazed was an understatement .
Anonymous

Always Wait Too Long To See a Doctor

February 9, 2019
The waiting lists to get an appointment are too long. During appointments the Doctors always take too long to see patients.

My taxi tickets weren't reimbursed as they should have been. I was promised they would reimburse next week and then the week after and were never reimbursed.

One of the duty workers never phoned me back after 9 phone calls. As a result I had to come and wait to see a duty worker.
Anonymous

Reply from Aston CMHT

We are sorry to read your feedback regarding our Aston team. It is a busy team and we know that sometimes there can be a wait to see a doctor if they have a lot of patients. Our duty worker should have returned your calls and we would like to investigate this. If you could contact our Customer Relations team on 0800 953 0045. They will take some details from you and speak with the team on your behalf. They will also be able to check regarding your reimbursement of travel costs, which can apply for some patient appointments.


Provider responded

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Aston CMHT

Contact

0121 301 1710

Orsborn House
55 Terrace Road
Handsworth
Birmingham
B19 1BP

Location

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