Barnt Green Surgery

My GP gave me options of times and which hospital to go to. It has been very good.

They have changed my address to my daughter's home address. All of my letters are going to my daughter's house. From 2000 I have used this GP, now suddenly my address is under my daughter's. Maybe it's a coincidence, but I am going to complain directly to the GP service.

Poor, distressing, unprofessional, uncaring inhuman. Impossible at times to get reception staff to arrange urgent discussion directly with GP. Even though they had issued a DS 1500 to confirm patient was terminal, he/we did not get appropriate support from this GP surgery when needed. We were desperate as we were struggling to feed and hydrate and medicate for weeks before. He deteriorated so much we could no longer manage his care. (District nurses were in attendance to monitor his diabetes/insulin) They eventually agreed to send a senior nurse practitioner and assessor from Social care which we were extremely grateful for. (The GP that arranged this told us the family needed to understand that our loved one can last years with this type of cancer) Which totally contradicted the palliative care report written by Queen Elizabeth Hospital and that the surgery had issued the DS1500!!! But we were just thankful that they were sending senior staff to assess and hopefully help us. The nurse practitioner came and witnessed how poor the patient was and she and social care worker (both of whom were amazing, arranged equipment, care workers 4 times a day, request for liquid medication as he could not swallow his tablets. Unfortunately we realised we could not give him the level of care he needed as he was so weak through inability to consume food drink and medication. We then requested he be admitted to hospice which was agreed, it seemed, after the GPs had feedback from the nursing practitioner. Sadly our loved one died less than 3 weeks later.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: My GP (Barnt Green Surgery) was quite good.