Bath Row Medical Practice, Attwood Green Health Centre

Just moved GPs and it's a lot busier than my last one. It has taken about a week and a half to book an appointment.

Had an appointment with a GP on a Saturday and they asked me to book a blood test. Not able to call reception on Saturdays so they told me to call Monday afternoon.
First call I was on hold 10 minutes and it disconnected ending the call.
Second call it took 25 minutes to be answered and finally book the blood test. So it took 35 minutes to do something really simple that they should have allowed on the app. Incredibly frustrating and costs lots on the phone bill.

I went for treatment for a fever and cough. The treatment was good. No waiting time. I was satisfied with the treatment.

It's very difficult to get an appointment. Very rude staff. They are not concerned. I waited 1 year to get a stomach scan and its been 2 weeks and I haven't had the results. They treat you differently due to my ethnicity. Lots of my friends have left the country because of the health service lagging. Only if I call by 8:30am I will be able to get in the queue and its only a 50% chance of getting an appointment.

It's not easy to get an appointment. You're fighting for one at 8:30am. I can only get one if I call NHS 111 for the children and they will give me a paramedic appointment not with the GP. I cannot book a routine appointment.

This is very good. The GP and dentist is in the same building so very good. It is very close to my house. The dentist is very good and have automatic appointments every 6 months. The GP is very accessible.

Ridiculous. You can't get through on the phone. I can book an appointment online but it would take 6-7 weeks for it to be reviewed and I would need ID to access them every time which doesn't make sense. They didn't share results with us. It got ridiculous.

They are not bad. They're doing okay. 99% of the doctors are always available for appointments.

Been calling from the beginning of this week to book an appointment with my GP, to find the appointment system has changed without any notification to patients. You have to wait for the automated message to finish, which takes over a minute. Then once you get through you’re in the 20-30+ in the queue, to be told once you get through there are no appointments. They don’t have access to next day appointments but can book you one for the following week. The receptionists are not empathetic at all and very abrasive, they rush your call and more time cut you off before you’ve finished what you we’re calling about. Makes you feel you’re not valid, causing unnecessary anxiety because you can’t get an appointment and the way you are spoken to. I have suspected heart issues and need appointment with my GP, I can’t even get an emergency appointment either.
The system for appointments before was fine, you call (1) and could request a call back from your GP and you can discuss your needs or an follow up on a previous appointment. Your GP decides if they want you to see you face to face. Or you can request a face to face if you need. You had 2 options. All appointments are face to face now regardless of your needs. Some things can be resolved over the phone and don’t require a face to face appointment. The call back system helped with this. There is no call (1) to put you through to appointment straight away, you have an automated message to listen to that takes up your waiting time, which leaves you far down in the queue and if you end up in the 20-30+ you can guarantee there will be no appointments on the day. I think it’s a waste of resources and needs to go back to how it was, because it was working perfectly fine.

They don't monitor patients with long term conditions. They miss medications. Appointments are complicated as you have to chase to get an appointment on the day and they don't give you one, or what time they will call you back when you do get an appointment. They are not big on follow ups. Its is not a thorough process.