Bellevue Medical Group Practice
Feedback Rating
Based on 77 reviews
Reviews (77)
No idea of customer service.
February 20, 2024
No appointments and they never reply to your call. Reception staff have no idea what customer service is.
Quick, easy and helpful
January 4, 2024
I booked in for a HPV vaccine for my daughter. The process was quick, easy and they were very helpful. The reception staff get a lot of stick and it's not their fault. They are just trying to deal with a back log.
My mom has an interpreter
January 3, 2024
They are nice but very slow. The doctors are very good actually but it's getting seen that is the difficulty. Whenever my mother goes to the doctor she has an interpreter which she has to book. That has been okay.
Staff are all kind and very quick
January 3, 2024
It's fine. I can book an appointment on the phone. If I use the online booking I can only access some for the services not all of them. Staff are kind on the phone and very quick. I see a GP or nurse depending on the problem. I've had same day appointments but only for specific things. They do book future appointments which is fine for me.
Long waits for your appointment
January 3, 2024
Difficult in this kind of day. I'm hoping it gets easier. They told me to use the machine to check in but I can't use them. You see the doctor for 2-3 minutes but you can wait a long time for the appointment. 1 hour waiting sometimes. The staff are okay. It's just the long waiting.
The call back service works well.
January 3, 2024
It is fine at the moment. I book over the phone and if they haven't got an appointment we just call back the next day. The call back service is good and works well. They offer appointments with doctors and nurses. If we see the nurse and she thinks we need to see a doctor she will book us in. The staff are quite friendly and communication is definitely better.
Communication is very good.
January 3, 2024
Excellent GP and can get appointments very easily. The treatment explanation and communication is very good regarding my daughter's special condition.
A positive experience every time
January 2, 2024
A very good GP. I have had a positive experience every time when I have seen my GP.
Never get appointments to check on diabetes
January 2, 2024
I am diabetic but they don't book any follow up appointments for me and I have to chase to get appointments and test results all the time. I am never provided with an interpreter and have to bring my family member to do the interpreting for me.
Very good GP's
January 2, 2024
Getting an appointment is difficult but follow up on blood tests were very quick each time. GP's are very good and helpful.