Birmingham Childrens Hospital

Consultants are very good but the reception staff are not that helpful, they should improve their customer service skills.

We were at dermatology with baby and we left feeling better than when we arrived. We felt informed and about the next steps, stages would be for my child's care and today is a follow up. Been a couple of months.

Really good. Always seen the same doctor. We have an appointment over the phone every 6 months and one face to face which works well for us at paediatrics service. They are really good at explaining information and can ask questions and they will answer then for us. They will also see my daughter here if we need to be seen.

Seeing respiratory today. The lady was lovely that we saw before new year. They've always been really good here. They have always listened and helped us when we have needed it.

I liked the food and everyone was friendly. They took care of me excellently and I would recommend it.

We waited a long time at A&E. They also sent my children there for blood tests. Also we have pay to go into the city centre and we would rather the children be seen at the GP as it is closer.

Really good. A&E and the ward staff for my disabled child are all really helpful. They handle all his care and he has been going since he was born. I prefer to go to the Children's because they know him and care for him. I wouldn't go anywhere else.

I end up taking children to A&E when it is not essential but I need them to get some help as there is no guarantee there will be a same day GP appointment.

It's very nice. My son stayed on ward 10 for 3 weeks. All the staff were helpful, kind and professional. We had an appointment which was really good. They are very accessible and include you in the health plans and explain what is happening. They help us and refer us to other organisations. Because it was a car accident he is in rehabilitation stage now. They have referred to head injury trauma. The communication is very good ands they listen. They also assisted financially with the transport.

Communication is quite good. They can't keep to appointment times however. Booking appointments is quite easy, we just ring them. We have come for the yearly check up today. The treatment is good so far. The nurses and doctors are good. The children's prescriptions on the app is quite good.