Response from Patient Experience Facilitator, Birmingham Childrens Hospital
Thank you for taking the time to share your feedback of your experience at Birmingham Children's Hospital. It is good to hear that our staff have been brilliant with your family during your visit. It is disappointing to hear however, that the appointment waiting times were long and the transport provisions did not meet your expectations. We will share your feedback with senior management so they can look at any improvements that can be made. If you would like to share more specific details with us please contact the Patient Advise & Liaison Service (PALS team) on 0121 333 8403, or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.
