Response from associate director of patient experience, Birmingham Dental Hospital
Dear Ms Core
I am disappointed to read that you found the toilet walls to be dirty and that one of the accessible toilets was out of order on several visits. I would be interested to hear more about which toilets were affected in this way, so that I am able to check that repairs and cleaning have been completed as required. Please do get in touch with me via email (Alison.firstname.lastname@example.org) or phone (0121 466 7128) so that I can take more details of which toilets and the dates when you experienced the difficulties so I can escalate to the Trust Estates and Facilities team.
With kind regards
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust