Birmingham Healthy Minds Central

They're the worst because they provide you with support. You get better and then you get worse again because you don't get any help afterwards.

I was referred to a counselling service but it wasn't exactly what I thought it would be. They recommended MBT but wasn't able to access it after that. They were accessible but not what I needed.

Tried to get some help for depression. Made me wait 2 months for "triage". Tried to fob me off with sleep hygiene. Didn't read the notes. Tried to make out I was being difficult because I said, "I assumed that they would have read the notes". Unjustifiably arrogant
Condescending. Shockingly unprofessional. I dread to think what they do to people in worse conditions than mine. Or with less capacity than mine. I suspect many of those end really very badly.

I was referred to them from my doctors and the referral process was quite quick. I've had a really good experience with them.

Lost my referral. Did the initial assessment, said they’d ring back. Didn’t.
Re-referred myself 10 mths ago. Same thing happened!
I have no confidence in this shambolic service.

over 6 months ago I made a self referral but have have heard nothing

The service was quick to screen but then there is another wait before being only offered 4-6 sessions.

Long waiting times, Nice people but would like more face-to-face rather than teams now.

Provided cognitive behavioural therapy which was very helpful and effective

Good and helpful.