Birmingham Healthy Minds East and North
Feedback Rating
Based on 4 reviews
Reviews (4)
Fobbed off
December 5, 2022
I'm meant to have a review with Healthy Minds and I don't get that. I'm getting fobbed off. I give them phonecalls and they tell me it's not the right time.
No proper fellow-up appointments
January 28, 2021
I feel they gave me plenty of time in my consultation to discuss my issues but when my treatment was finished (I was only allowed a set number of appointments) I was referred back to my GP who I feel doesn't fully understand my issue which is health anxiety. What would have been useful is if Healthy Minds did a follow up call once a month for 3 months just to check how I am coping before signing me off completely.
Poor ongoing care after crisis.Some Diamonds.
April 7, 2020
Took a long time to get support. Only got if after complaining to authority.
Then it was at times excellent at times very poor. Due to communication.
My son stayed on waiting list for a bed for two months. I became I'll due to this.
Mental health staff have no problem lying to px and relatives. A lie by one nurse caused me to lose the trust I had in the service. So I investigated the waiting list claim. Only to find it's another lie..one that frequent users are aware of.
Having interacted for over a decade with various authorities about my schizophrenic son. I knew he should have a date plan. There was none. Even found his med dosage was not updated? So after taking him back as discharged rom crisis without meds or family notified. I got help from one nurse. A month later he was given an appt. He was 15 mins late for appt with community consultant. Mentally I'll people aren't too good at timing.
He was rude, apoarengly he works half day Friday? He asked why my son needed a mental health nurse and golf me the care plan is I'm sending an rx to your gp. He did not. We chased. Gp chased. Finally got eight help from amazing reception staff at Northcroft.
However, it's meant that he is inconsistent on meds again. Has moved house three times in as many months and lost his pip claim. I have got him meds for a month. But now. Covid 19 means he is isolated. Poor. And we can no longer get to him if he becomes I'll. He will. His meds will run out.
The thing is there are some amazing staff at Northcroft and on the crisis and community teams. They seem to be carrying others who are making the whole team look poor.
Mental health is I know the poor relation when it comes to NHS funding.
But please reassess your staff.
Improve how you update documentation and communicate.
Prevention of crisis saves you time and money. So why allow a sick person seeking help. Or just meds to get so ill, they then deny they are ill at all. You end up with expensive demands in resources and extra px ..family members.
And the consultant who works at Northcroft. I only work half day on Friday. What you expect? This is NHS. You clearly need to leave and be replaced by someone sho cares. Three consultants on Crisis all amazing. So thankful for you and I'm sorry my Son was not always under your care.
Summary. You do an amazing job amidst limited resources. I wish you all well. No doubt we will meet again quite soon.
Then it was at times excellent at times very poor. Due to communication.
My son stayed on waiting list for a bed for two months. I became I'll due to this.
Mental health staff have no problem lying to px and relatives. A lie by one nurse caused me to lose the trust I had in the service. So I investigated the waiting list claim. Only to find it's another lie..one that frequent users are aware of.
Having interacted for over a decade with various authorities about my schizophrenic son. I knew he should have a date plan. There was none. Even found his med dosage was not updated? So after taking him back as discharged rom crisis without meds or family notified. I got help from one nurse. A month later he was given an appt. He was 15 mins late for appt with community consultant. Mentally I'll people aren't too good at timing.
He was rude, apoarengly he works half day Friday? He asked why my son needed a mental health nurse and golf me the care plan is I'm sending an rx to your gp. He did not. We chased. Gp chased. Finally got eight help from amazing reception staff at Northcroft.
However, it's meant that he is inconsistent on meds again. Has moved house three times in as many months and lost his pip claim. I have got him meds for a month. But now. Covid 19 means he is isolated. Poor. And we can no longer get to him if he becomes I'll. He will. His meds will run out.
The thing is there are some amazing staff at Northcroft and on the crisis and community teams. They seem to be carrying others who are making the whole team look poor.
Mental health is I know the poor relation when it comes to NHS funding.
But please reassess your staff.
Improve how you update documentation and communicate.
Prevention of crisis saves you time and money. So why allow a sick person seeking help. Or just meds to get so ill, they then deny they are ill at all. You end up with expensive demands in resources and extra px ..family members.
And the consultant who works at Northcroft. I only work half day on Friday. What you expect? This is NHS. You clearly need to leave and be replaced by someone sho cares. Three consultants on Crisis all amazing. So thankful for you and I'm sorry my Son was not always under your care.
Summary. You do an amazing job amidst limited resources. I wish you all well. No doubt we will meet again quite soon.
very patient, caring. make me feel valued.
October 27, 2016
it has been a positive experience because even when I repeated a question zillion times, they were not annoyed or had shown any frustration.
