Birmingham SEND Information, Advice & Support Service

I have an autistic child and very bad experience with the service. At this service there is one particular professional who isn’t doing her job. It took us seven months to get our son’s EHCP completed and this was a fast turnaround. During the seven months I had to constantly be chasing the professional only to be told they are not in the office or on annual leave and there was no one else to deal with our son’s EHC-Plan. This caused us to be extremely stressed out as we were panicking that because of the delay of getting the plan our child would miss out on his first year of education in a special school. Some of our friends children actually ended up being home schooled as they haven’t got the plans or there was a significant delay. This is really painful as all the specialist support offered at special school is crucial for the children. A full year without support and education can really set children & families back and this is all because of bad service by local authority. In addition, some parents have received the EHC-Plans with wrong child’s information. This is a data breach. I don’t know why something isn’t done about it.