Reviews (14)

Provide gloves to everyone coming in

September 25, 2020
They are providing Sanitizer and masks but are not checking the temperature of everyone coming into the hospital. They should also provide gloves to everyone coming into the hospital to reduce the chances of infection.
Anonymous

Reply from Birmingham Treatment Centre

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well. Your feedback will be passed to the appropriate department for consideration.


Provider responded

Takes a long while to get treatment.

March 18, 2020
Second visit, takes a long while to get treatment. I’ve been suffering with my feet for a long time now.
Anonymous

Reply from Birmingham Treatment Centre

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Things need to be signposted more clearly.

March 18, 2020
Got completely lost trying to find the X-Ray department. Things need to be signposted more clearly. Even hospital staff either didn’t know where to send me or sent me to the wrong place.
Anonymous

Reply from Birmingham Treatment Centre

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.


Provider responded

Everything perfect

March 16, 2020
This is my second visit, I was here yesterday as well. Everything perfect - staff good, treatment explained well - no complaints.
Raziq Begum

Reply from Birmingham Treatment Centre

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.


Provider responded

Never had any issues

March 16, 2020
I have attended BTC/CH a few times - I'm here today for a follow up appointment - I've never had any issues with staff or treatment, however, I have observed the staff be blunt with others.
Lee Hall

Helpful staff & clean hospital

March 4, 2020
Quick process from checking in to being seen. Helpful staff, clean hospital and no problems so far.
Anonymous

I am impressed by the treatment centre

March 3, 2020
This is my third visit after treating my arm in October last year. I am impressed by the treatment centre and have no complains about it. I live in Sandwell and would if possible rather have treatment there as it costs me £20 in taxi fares and is difficult to get to on buses.
Anonymous

Waiting times not good

March 3, 2020
Very clean in treatment centre. Waiting times not good. Could be signposted better to find the department needed.
Heidi Gutteridge

Clean easy to park and friendly staff

March 3, 2020
Clean easy to park and friendly staff. Not clearly marked for each department, which causes lots of confusion. Might make it easier if things were colour coded.
Anonymous

Excellent care and quick response time

March 3, 2020
Excellent care and quick response time. Everything explained really well. Here for follow up appointment, no problems.
Anonymous

Leave your Feedback


Birmingham Treatment Centre

Contact

City Hospital
Dudley Road
Birmingham
West Midlands
B18 7QH

Location

Share this rating