diabolical. I was neglected for over 2yrs. Left on an injection without monitoring which caused osteoporosis, supposed to be sent to a specialist team in London but nothing has came of it. They never return calls when voicemails are left, an open complaint took almost a year to deal with, again I was repeatedly ignored when I tried to get in touch about it and I was forced to contact the CCG to get the hospital to reply, nothing came of the complaint and meeting we had there, the consultant sat on his phone throughout it. I don’t feel I was listened too and again I’ve not been seen for the past 2years since. I’ve had to go through my bowel consultants at the QE to get seen at the Women’s oasis clinic again urgently.
would say all the doctors, nurses, midwives and other clinical staff including radiology have all been excellent. They are friendly, knowledgeable and made me feel safe and supported throughout. The administration however is terrible, and really lets the service down. For my 20 week scan I received notice on a Friday that my scan appointment was on the following Monday (i.e. less than 1 working days notice to be able to tell me employer I needed time off). I have found them very unhelpful when I called up to chase the appointment booking and this has happened for multiple scan appointments. The appointments have gone ahead, and as I mentioned above, all the clinical staff are great, and I'm overall happy with their care, but the frustration and stress that the poor admin adds to the experience does make me mark the service down.