apart from the poor care I've received at the hospital previously. The clinic was on time, the nurse very knowledgeable and friendly and I felt confident in the care I was receiving. Just a shame it's so terrible elsewhere at this hospital.
Response from Patient Experience Manager, Birmingham Womens Hospital
Thank you for your feedback, please be advised that we take all feedback seriously in order to enable us to maintain and improve care and services that we provide to our women and their families.
It is lovely to hear that you had such a positive experience when you visited our Antenatal Clinic, this will be reported to the staff.
If you'd like further information about this issue, or if you would like to know more about any of our service improvement initiatives, please get in touch with the Patient Experience Team on 0121 627 2747
induced to have my baby. Upon labour I didn't know 'till many hours later but delivering my daughter caused an aortic dissection. I felt like an elephant was sat on my chest and I couldn't breathe. I was given Gaviscon for indigestion and put on a ward after bleeping a doctor numerous times. I wasn't taken seriously. After finally being observed now 4 hrs later I was taken to high dependency unit. There an ambulance took me to the QE as a CT scan showed an aortic dissection. I was an 80% fatality (risk) and had a 15 hr operation to fix me. If the Women's would have listened to me things might have been different but from lack of communication between staff and not listening to the patient - being myself. More care should be taken and the patients voice is the most important. Also acting quicker would be key.
Response from Head of Patient Experience, Birmingham Womens Hospital
Thank you so much for taking the time to share your experience with us. I am very sorry to hear that you didn't feel listened to in your labour, as this is a value all have of our staff to listen to our families. This is an area of focus of for our teams, and we would very much value the opportunity to speak with you further about your care, should you wish to get in touch. We offer families an "After Thoughts" service for this very purpose, so we have the opportunity to learn how things could have been better and where you might have the chance to share in person what your experience was like. Should this be of interest to you, please reach us on firstname.lastname@example.org or 0121 335 8226, but in any event, please know your feedback will be shared with staff to reflect on how they could have listened better to you.