Bosworth Medical Centre

It can be very difficult to get an appointment. During appointments with doctors I have felt that my thoughts and concerns have been disregarded by them, and not felt that they have been listening to me.

The service provided is very hit and miss. They were very good while I was undergoing cancer treatment. Getting a general appointment is much more difficult. I have tried to use the online triage form but there was a 16 week wait for an appointment.

I am happy with the service overall but I do find it hard to get appointments. I'm not keen on the new online form either.

I was given an appointment the same day for a knee problem I was having. The doctor was good and explained everything to my dad and booked me in with the physiotherapist. I waited a few weeks for the appointment but the lady was really nice. She gave me exercises to do and reassured me that it was nothing serious.

Appointments take ages to book over the phone and you have to ring at 8am to speak to someone and usually once you get through, there are no appointments available anywhere. The surgery sent a text message yesterday saying you can now book appointments on the app but that if you are older you can still book appointments over the phone. I cannot use the app so I will have to keep phoning. The GP is 'okay' once you have an appointment. You see different people each time whereas in the past you could see one doctor at each time. Most of the doctors just prescribe medication and that's all they'll do. Some of the doctors are better than others. They do not give you a lot of information, for example, I was prescribed medication but I do not know how often to take them and for how long.

A doctor asked for a sample from my 10 month old son, she didn’t even look at it and told me there wasn’t enough. This is twice I’ve been and she has refused it.

Long waiting times to get appointments. Takes a long time to get them on the phone. Always too busy to get one. They always send us to another GP which is just too far away.

Absolutely brilliant, because they answer the phone immediately. I got a same day appointment and they really listen. They booked me in a week later for bloods and a well person check. I didn't feel like I was burdening them, I felt like a priority.

An amazing experience every time. The GP is amazing and got us referred to Heartlands too.

Appointments are good. The service is so fast.