Brightside Carers Ltd Healthwatch Birmingham

Very good service

December 5, 2024

My mother had dementia and a mini stroke - carers were very thoughtful and the care for my mother and worked collaboratively with me to meet her needs. They arrived on time and were very friendly and supportive. The manager was always available to support anytime needed. Thank you to the team for caring for my mum right up to her final day.

Shama Mustafa

Reply from Brightside Carers Ltd

"Thank you for your heartfelt feedback. It was a privilege to care for your mother and to work alongside you to meet her needs. We’re glad our carers and management were able to provide thoughtful and timely support during such a challenging time. Your kind words mean a great deal to our team."

Fantastic service!

November 1, 2024

I highly recommend Brightside Carers Ltd. I hired them to look after my mum and they couldn't do enough for her. Their care and consideration for her were always paramount. The only reason I stopped using their services was because it wasn't safe for my mum to continue living at home by herself.

Angela

Reply from Brightside Carers Ltd

Thank you so much for your kind words and for taking the time to share your experience with Brightside Carers. We are honoured that you trusted us to care for your mum and are so pleased to hear that our team’s dedication and support made a positive difference. Ensuring the comfort, dignity, and well-being of those we care for is always our top priority, and it means a lot to know that it resonated with you.

We understand that transitioning away from home care is a big decision, and we're here for you if you need any assistance or guidance in the future. Please extend our best wishes to your mum and thank you again for your thoughtful feedback.

Providing care at home for my elderly mum

September 26, 2024

Brightside visited daily to enable my mum to stay at home, with various physical conditions and dementia. All the carers were wonderful with her, friendly, personable, chatty, efficient - providing just the right level of care for her and always keeping me up to date with any issues - I highly recommend them.

Fiona

Reply from Brightside Carers Ltd

"Thank you for your wonderful feedback! We're so glad to hear that our team provided the right level of care for your mum and kept you informed. Your recommendation means a lot to us!"

Great care, and friendly service.

September 22, 2024

Very experienced carers, friendly and helpful with any requests to make life easier, it's a comfort knowing you have them visiting.

Anonymous

Reply from Brightside Carers Ltd

"Thank you for your lovely feedback! We're so pleased to know our carers bring comfort and support. We're always here to help make life easier for you and your family."

Care and support for my elderly relative

September 20, 2024

My experience is mostly good because my elderly relative has consistent carers who are able to get to know her and give personalised care. Sometimes there are hiccups when my relative meets unfamiliar carers

Anonymous

Reply from Brightside Carers Ltd

"Thank you for your feedback! We're glad to hear your relative is receiving personalised care & support from our consistent team. We appreciate your understanding regarding the occasional changes and will continue working to improve consistency."

Very satisfied with the care

September 20, 2024

Very pleasant attitude. Always maintaining privacy and dignity always helping arranging my appointments for hospital. Very helpful and caring would definitely recommend.

Anonymous

Reply from Brightside Carers Ltd

"Thank you for your wonderful feedback! We're glad to hear our team has been helpful and respectful. Your recommendation is greatly appreciated, and we're always here to assist in any way we can."

Outstanding carers and management

September 17, 2024

You or your relatives will be in safe hand with all staff from brightside carer

Jamie Stringer

Reply from Brightside Carers Ltd

"Thank you for your kind words! We're delighted to hear you feel safe and confident with our team. We truly appreciate your trust in our care."

Brightside carers are outstanding & professional

September 4, 2024

Brightside care Ltd are very professional & caring team, who look my father with Dignity. I would recommend them to my friends & family

Miss C Graham

Reply from Brightside Carers Ltd

"Thank you for your kind words and recommendation! We’re so pleased to hear that our team has been caring for your father with dignity. It means a lot to us."

Brightside Carers Ltd

Reviews (8)

Very good service

Fantastic service!

Providing care at home for my elderly mum

Great care, and friendly service.

Care and support for my elderly relative

Very satisfied with the care

Outstanding carers and management

Brightside carers are outstanding & professional

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