Reviews (30)

Can't get appointments, put down the phone.

March 6, 2023
You hang on the phone for 35 minutes, then you don't get through. They put the phones down on you. I can't get appointments, they're rubbish.
Anonymous

Doctor told me I was wasting his time

February 6, 2023
Pre covid, I went to a locum there for the skin on my head. He told me I was wasting his time, to keep it moisturised and I left it a 9 months and went back to the doctors. The doctor I saw sent me straight away to the Hospital and it's cancer on the skin. I only go when I think it's something really bad. Perhaps if they done something straight away it wouldn't have been so bad.
Anonymous

Haven't sent medical records to new GP

October 11, 2022
They didn't send my medical records to my new doctor's surgery. I can't get my full medical history from them.
Anonymous

Tested my hearing

July 20, 2022
They tested my hearing. They are very hard to get through to, you have to go to them. Sometimes you get through to them and sometimes you don't.
Anonymous

It's chaotic

July 11, 2022
I've been a patient here for 30 years, for a long time and its chaotic. You can't get through on the phone to make appointments. If I need one, I have to physically go down to the surgery to make an appointment. There is also a lack of communication between staff and patients.
Anonymous

Its very frustrating

June 10, 2022
My GP takes long to respond, If you call in the morning , they give you an appointment but its very frustrating.
Anonymous

It was an OK experience

July 7, 2021
Only a few days notice given for each appointment. Windows kept open and masks on. Distancing ok but not much space and this could have been more disciplined. Received jabs ok, in the reception area with one privacy board that only partially covered you as there was a large table at the side. It wasn't a usual member of staff who gave the jab. A number of people had been given the same time for the jab appointment, which meant there was a short amount of waiting and some unnecessary proximity to others. They did what they could, and it was an OK experience, very pleased to have the jab at the local GP surgery as we couldn't travel My biggest concern was they didn't fill in the jab card with the serial number of the vaccine, it was just pre-filled with the date.
Anonymous

Lack of knowledge of your diagnoses illness

May 5, 2021
Blood results have got worse but not speaking to usual gp told to just take a tablet
Anonymous

Very Helpful

April 30, 2021
Very helpful and supportive.
Anonymous

Never get through on phone Buckland end surgery

April 17, 2021
Never get through on phone Average 30 calls before they answer phone.
Anonymous

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Bucklands End Lane Surgery

Contact

0845 675 0588

36 Bucklands End Lane
Birmingham
West Midlands
B34 6BP

Location

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