Charles Road Surgery

My experience of this surgery is very good. I have been with them since I was a child and the service is very personable.

I am quite happy with the service I have received.

I am very satisfied with the service provided.

They are good no issues can get Appointments, they call me or see myself or children either is fine as long as I get the information.

They are good and I can get an appointment when needed.

5 times you have to call to get through. Did get an appointment in the end but have to call so many times before they answer. They are good when I do get through and see them.

Really good. Lots of tests and medical checks. Dr sent me urgently to hospital. Called the hospital to be admitted, didn't have to go to the A&E.

5 times you had to call to get through, did get an appointment in the end. But can call so many times before they answer. They are good when I do get through and see them.

Very time consuming activity to get an appointment but GP is good and helpful.

Total shambles, no appointments even when you have been calling from 8am. Told to contact Livi if need to see a doctor. Older people who have no mobile or computer cannot cope with this, so are caught in a a catch 22 situation of trying to call the surgery every day. Why can't receptionist triage the patients on the phone properly so people can get answers. I worked in NHS for 23 years on reception/secretarial I would never leave patients without an explanation or solution to their problem even if I had to ring them back once I had relevant information. None of this happens now. Communication is key to providing a worthwhile service to the community. Plus simple things, like blood tests, urine samples. Plus obtaining contraception and medication for urine infections obtained through the pharmacist, after all they can give flu jabs. Use them to your advantage. We know there are gp shortages in the NHS, but you really need to work more efficiently.