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City Hospital

Rated by Anonymous
29th September 2020

Lack of information and communication

I went to A&E a year ago because I was directed to do so by the NHS helpline staff, and I was shocked by how dirty and dilapidated the department was and by the lack of information and communication from the staff. A staff member directed me to the wrong waiting area and thereby extended my wait unnecessarily by at least an extra hour.

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