Craig Croft Medical Centre

They're terrible. Not a good surgery. Lucky if you get an appointment with them. Luckily I never have to contact them for anything serious, but they will always see my daughter at the hospital instead if needs be.

Cannot get an appointment, when you can documentation is lost. Staff are often rude.

They're awful. Firstly the call center who are meant to be trained professionals are a joke, trained by monkeys the most unprofessional uncaring bunch of aholes going. Myself and my sister have medical history and everytime we call up they just couldn't care less even tho she is young, ended up ringing 111 and was told to ring them back and they should give us an appointment rang back and the idiots in the call center still couldn't give two hoots. However they'll see you if you have a poxy cold but not a more serious illness. If you do end up getting an appointment it's like a stranded island in there not a soul to be seen however they're apparently fully booked. Even tho they've been told to start seeing people they obviously don't want to
To conclude this doctors surgery is the worst in solihull.

Ring at 8 am…automated message saying queue is full….attended the surgery at 8.30 to be told no appointments, not even a telephone appointment come back tomorrow! This wad the 4th day in a row trying!

Tried to see a drs for the last week but can't get in doctors disgusting

The doctors and nurses are probably great, if you ever get to see or speak to one of them! The reception team are aggressive and under-trained. Can never get a straight answer or the service you require without raising a complaint. It is impossible to get an appointment even if you say any time in the next month will do (say for an existing condition review). Always seem to be on hold for an unexplained amount of time. And I can't understand why face to face services haven't been restarted?

There is that many locum doctors you never really know who you are going to see. And that’s if you do get an appointment.