Downsfield Medical Centre

GP is good. Can get appointments quite easily. The GP listens and are very patient with my daughter. All staff are great and they're on time and just a really good surgery.

I have no complaints. I can usually get a face to face appointment when needed. Sometimes I just need to talk to them over the phone and they issue a prescription to save me going in.

I try to keep away from this surgery. There are too many people with colds queueing up which is stopping others from getting appointments. I only use them when I'm seriously ill but I am not always able to get an appointment even then. The phone rings and rings but nobody answers. At the back of my mind I probably think why bother because of this. They send me reminders for my injections but I don't even bother with that anymore.

They are very good for repeat prescriptions. They send a message through the app to let me know they've sent it to the pharmacy.

They are terrible, I can't get an appointment here.

It's hard to get an appointment even now they open at 8am none today call tomorrow all I get told or if your problem gets worse go to hospital or call 111 if you do call @ 8 lines are busy

The health visitor at the clinic referred my son to hearing specialist. She was really good.

Good practice and they're good with kids. They always see my son and are always helpful.

Called to request a home visit for a 73 year old who is very unwell in themselves, told they are extremely busy have only 1 doctor so either call 111 or 999, neither of these options do I feel are right as 111 will most likely make an appointment which the patient can't get too and requesting a ambulance for what seems to be a bad chest infection/ Flu seems a bit much the last time I requested a ambulance due to having appendicitis I had to make my own way to hospital.

When you manage to get through, I will get an appointment with them eventually. It's a hard job though because you have to go through a call centre.