Falling standards of Care
Basic standards of care have fallen considerably at Eaton Wood Surgery over the last eighteen months. It's an uphill struggle to get Staff to accept that they are poor at the proving the very simplest of tasks. For example, ordering a Prescription is such an uphill struggle from getting through by telephone to collecting the Prescription in person. It is standard practice to be bounced between the Surgery and the on-site Pharmacy as neither accept responsibility when you arrive to collect your Prescription and it's not even processed. Moreover, the Surgery appears to be adrift, without any proper leadership and or direction; mention to the Reception staff that you want to make a Complaint and they scurry around desperately trying to put you off making your concerns public or looking at you blank faced as they inform you that they are not familiar with the Practice's Complaints Policy. Is there any Public Body monitoring this failing Practice on behalf of Patients ?