Forward Thinking Birmingham Blakesley Centre
Feedback Rating
Based on 23 reviews
Reviews (23)
good
November 15, 2023
staff seem to be friendly and helpful , no issues with the service when ordering medication .
Terrible service
October 19, 2023
I have been here for about 5 years at first they said I have anxiety and now it’s personality disorders ect , I was not long discriminated by this centre I told my doctor about epilepsy and my vision got me bullied as a kid and how it affected me mentally ect and she said epilepsy isn’t a disability I laughed and said it is and even showed her my HIDDEN DISABILITY CARD I carry around for moments like this and she still said “no I don’t think you’re disabled chloe.” HOW DISGUSTING I AM OUTRAGED , oh yeah aswell as my doctor giving me meds she shouldn’t have as now it’s spiralled my epilepsy after being controlled for 14 years ,we love it at the blaksley centre dont we.
Been under this service since the age of 11
August 22, 2023
I've been under this service since about the age of 11 I am now 25. I've had nothing but problems with this service I haven't got a care coordinator or anything I don't understand why they haven't transferred me to the adult services. I've always got to make phone calls about my medication being ordered or arranging for blood tests. I've been inpatient free for over a year yet I'm still on fortnight medication and blood tests. I've only had 1 medical review since being out of hospital and it was a horrible experience they can't change my medication as I want to because apparently I'm on the waiting list to be transferred across to adult services but they've been saying that for months now. This place is a joke and they clearly don't care about the patients here they need more training to understand what it's like living with mental health.
The worst service available
May 14, 2023
I've been there nearly a year and I haven't even seen a doctor yet, I was given 2 face to face appointments that got changed into telephone consultations with no actual appointment times. I was promised to recieve help with councillers, psyciatrists and cbt which i have not recieved. I have troubles EVERY time i call for medications and can be left weeks at a time with no medication i suffer with a serious mental health condition this kind of leval of service is appalling and something seriously needs to be done.
Lack of corespondent after getting in touch
September 13, 2022
My son missed his appointment due to me forgetting and I have since tried to make another appointment in the last 4 weeks and I’m still no further on, very disappointing with there lack of response
Absolute useless
October 28, 2021
Came in twice now for prescription while on my lunch break and they haven’t even bothered to get it signed. Clearly everyone is on their lunch break like surely some should stay behind. Now waiting for 1 hour and 30 minutes to still get a prescription signed. Not to mention how useless this place is. Multiple medications have changed and they claim each time it will work. Someone needs to take further investigation with them
Absolutely ridiculous dont help
July 26, 2021
My partner suffers with mental health his been trying to tell his nurse but to no avail nothing has been done
Don't stick to appointments
July 1, 2020
Was meant to get appointment via phone however there phone lines are ringing out and never called me for my medication review
So far found the whole service poor
March 19, 2020
Recently referred from another site as this place is closer to my home. This is my first time but so far I have found the whole service poor. Just been seen by a nice doctor but not convinced I am going to get the support I needed. Communication with the GP could be better.
Brilliant service
March 19, 2020
Brilliant service. Service here is so much better than adult services. Everything explained well and i am involved in my treatment. Reception staff is brilliant and very helpful. I am being treated for ADHD. They involve my mom in all the aspects of my care. My older brother is under adult services and his life is in mess. FTB has signposted me to other places. Medication gets straight to the chemist which makes life so much easier. Always have same doctor, so consistency in care.
