Reviews (13)

No doctors

January 8, 2024
There are no psychiatrists! They keep leaving. My young adult is suffering badly because of lack of appointments. Oaklands needs extra funding urgently to find and retain psychiatrists!!!
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to hear of your experience with the shortage of staff at the Hub. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Not good

December 23, 2023
My son has ADHD, ODD, separation anxiety disorder and tics. I'm lucky if they see my son once a year. Constantly phoning them and asking them if my sons doctor can give me a call as its a emergency as my son self harmed. They never got back to me. It's a joke
tracie burbage

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team


Provider responded

Service not fit for purpose

April 20, 2023
The computer system has been down for several months so they have no access to patient details. The receptionist said this is 'very difficult'. My relative has no medication but can't get any until they see a psychiatrist. My relative is in crisis but cannot access any face to face appointment. The service is for young people up to the age of 25 yet they are being left with no meds and no support. Poor service not fit for purpose.
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Shambles of service's

February 1, 2023
A terrible service repection staff are rude and always say you haven't phoned the reordering if med is so bad that you go without your meds for 3 weeks apporling which they should know you should never stop medication but your forced to because of them and their service. Doc never phone you back ,and everyone right about getting to see doc you wait then get 5 mins the whole service is broken
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Medication prescription is ALWAYS wrong!

January 11, 2023
I spend quite a bit of time explaining what doseage is required and the meds that require 2 a day, I am only receiving 1 a day. Not once have they got the request correct. Not only do I have to call back but the pharmacy have to do another delivery. I dont understand how this is being done incorrectly every time!?!
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further.

Best Wishes, the Patient Experience Team.


Provider responded

Completely broken service

July 1, 2022
My daughters prescription is never ready, meaning she has to go days without any. I’m shocked the place is still going
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Absolutely rubbish

December 7, 2021
Absolutely rubbish you never get appointments not even telephone ones they always say they have no drs .My daughter has saw no one for 15 months.
Joanna woodward

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

we cannot get through to re order meds

September 23, 2021
My daughter needs repeat prescriptions every 2 to 3 months it’s impossible to get through on the phone waiting times over 45 mins. She works so can’t wait on phone that long. When she does order and someone goes to collect a week later it’s not been done. It’s stressing her and us out.
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Messed up my prescription order too many time

September 20, 2021
I am currently on time critical anti-depressants, meaning if I don't take the medication on a regular basis my mood can take an instant downward spiral.

I have been with oaklands for about 2 years now and in the past year they have failed me on a consistent basis, almost every month. I would call up a week in advance (which is advised) to order my prescription and I am told it will be ready in 5 days. The first time I was failed was quite a few months ago, and when I called back they didn't even process my prescription. I had to go through an emergency prescription service to get emergency medication. This has happened to me 5 times now. The most recent time I called up 2 weeks in advance because I know they consistently fail with my prescriptions. I had 2 weeks left of meds and thought I was being clever in calling quite abit in advance. Called up a week later and was told it wasnt ready but I relayed the urgency of this request as I had 3 days left of medication. I was told it would be ready on Monday. I called up on Monday and was told it was ready so I went to Oaklands and was then told it wasn't ready for me. I told them my frustration as I had called up way in advance and was still let down. I now have no anti depressants and no way of accessing them. The receptionist just kept shrugging their shoulders like it isn't their problem. This service has worsened my mental health and hasn't helped me one bit. I am appalled at this service especially as they are supposed to be helping the most vulnerable of people. I'm so tired of this service.
Anonymous

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Telephone appointments

April 14, 2021
Have to have telephone appointments , cannot go into centre even to pick up prescriptions
Dawn johnson

Reply from Forward Thinking Birmingham - Oaklands Centre

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Leave your Feedback


Forward Thinking Birmingham - Oaklands Centre

Contact

0121 333 8342

raddlebarn Road
Birmingham
B29 6JB

Location

Share this rating