Reviews (4)

Very poor experience as a patient

March 4, 2024
I’ve been under home treatment team for a number a months and every time my mental health is at breaking point I find them very unhelpful and misunderstanding by making false promises and some of the staff acting and speaking unprofessionally to the extent of them asking me when my thoughts of suicide are going to stop , they keep signposting me to other places for treatment but never help fill in the forms, they contradict themselves especially regarding my medication which has led to me being confused and potentially unintentional overdosing due to their miscommunication, I have spoken to several managers and all there answer is that there facing extreme pressures which my argument is - they still have a duty of care for their service users
Chloe Baker

Reply from Forward Thinking Birmingham Parkview Clinic

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see that we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Very helpful

September 1, 2021
Very helpful and caring staff.
Anonymous

Reply from Forward Thinking Birmingham Parkview Clinic

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Very helpful when I was a child

February 27, 2020
Very helpful when I was a child. It was there I was diagnosed. They referred me to a special school for my needs.
Anonymous

Reply from Forward Thinking Birmingham Parkview Clinic

Thank you for taking the time to leave your feedback. We are pleased to learn that you were referred to a special school for your needs as a child. We wish you all the best for the future. Kind regards, Patient Experience Team.


Provider responded

Very good service

February 26, 2020
My daughter was an inpatient here twice. Very good service. My daughter was here until they got her medication right. Now she is under the treatment of Blakesley centre and her GP.
Anonymous

Reply from Forward Thinking Birmingham Parkview Clinic

Thank you for taking the time to leave your feedback. We are so pleased to hear that your daughter has received a very good service at Parkview Clinic and is now being seen on an outpatient basis at Blakesley Hub. We will ensure the team are made aware of your feedback, and we wish you both well for your daughter’s further treatment. Kind regards, Patient Experience Team.


Provider responded

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Forward Thinking Birmingham Parkview Clinic

Contact

0121 333 9955

60 Queensbridge Road, Moseley
Birmingham
B13 8QE

Location

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