Four Oaks Healthcare

Ladies who care for mum are really lovely, they have empathy and patience with her as she can be difficult at times.
I know I can rest easy knowing that mum is in good hands and if there is a problem they call me straight away... Couldn't wish for more.

Excellent care within the home on a 24 hour 7 day week basis. Has a regular carer but has had a lovely temporary carer for a two week period. This transition was smooth and mother in law was very settled and did not notice the change in carer which is always a good sign. We know from previous occasions with another care agency if there is any issues just by how my mum is within her surroundings. Four Oaks rang after a short period to check that everything was going well and we were very happy with the carer who seemed to have good knowledge of the demands of a dementia care patient.

From my first call with them, I knew they cared and that they knew the meaning of person centred care. My mom has been receiving care for 6 weeks now and my family and my mother are very grateful to Four Oaks Care. Many care companies have wonderful care standards but these are just words. Not for Four Oaks Care. They took time to come out and visit my mom and speak to family to get to know my mom and find out her requirements. Communication is excellent, the online platform means family can see what care is being provided and when and how my mom is at each point of the day. Carers are caring and flexible and follow the care plan. They do not cut corners like other care companies. All requests have been responded to. We have discussed continuity of carers and this is being addressed, also a flexible approach to preparing meals so my mom has a balanced diet. Thank you, you are outstanding.

My general experience with Four Oaks care is good.

Some carers are excellent at what they do. They take their time to help me, are very friendly and professional.

The only area that I still think needs improving is some of the rota, i.e. the timing of some of the tea time calls and the weekend breakfast calls.

Very helpful office staff on the end of the phone. Slight confusion between elderly client and supply carer, easily solved with a call to HQ

I have had peace of mind while in their care . He is looked after so well and always they meet his needs and above
The girls we have are absolutely super with my dad
He is so happy and they understand his needs (dementia) so well
Always clean and well cared for
I thank Four Oaks for everything they do

My brother has a live-in carer who is brilliant at looking after him, compassionate, patient and really caring despite his many needs. There is nothing that is too much trouble, even though the work is challenging at times. Carer also happy to visit the hospital to assist with the process of his return home, let's just say it was not straightforward. There is usually good back-up from the local regional office with reviews, spot checks and cover carers when the main carer needs a break. Finding a regular stand-in carer is proving difficult to achieve, however, finding and matching cover dates is probably the greater priority, which is quite understandable. Overall, still excellent service from carer & support team.

Dad really looked forward to his carers arriving each day. They did everything that was required, highlighted any problems, reported back to the office and to me. They also spent time chatting with Dad. He had the same carers each week and was able to build a real rapport with them.

The live in carer looks after him well every day. Any problems, he is prompt at sorting it out. He is comfortable and happy with how the carer treats him, he is so appreciated

My Mother had previously been looked after by my Father before she went into hospital. His health was also failing and he found it more and more difficult to cope. It is such a relief to have someone we can rely on to look after my Mother and, as a bonus, look out for my Father.