Four Oaks Medical Centre

Not brilliant, I was meant to have a referral for my eyes for ongoing issues, still haven't heard anything.

You ring when its 8am which is what they advise, then when you get through to them there's no appointments and that's at 8:05am or you end up in a queue of 50+. They are not seeing you face to face either.

Since March 2022 heard nothing about my appointment knee rehabilitation what is this practice doing to all our pensiors who need care . I am in pain don't seem to care about me. Since my tripple by pass my leg got worse can't walk none one cares feel let down by NHS

Poor support during COVID. I was send to hospital number of times for post COVID related treatment.

They are good, I am with them since ages.

Difficult to interact with.

Very difficult to get through on the phone.

Nightmare to get through- waiting times 50 min plus. No point phoning if you work your better going to A and E. Admin staff are rude and tell you to ring back the next day. Sectaries take weeks and weeks to send an urgent referral letter. GP's are good when you actually get to see one.

Needed help with a persistent toenail infection.

Poor. After an official complaint last year about communication issues they have not improved at all. You are on hold for hours at a time - if you are lucky enough to get through. They have no appointments left when you finally get through - they tell you to call back the next day. If you complain they say they will call you back - they don’t. No wonder the lowest COVID rates in HCPs are amongst GP practices.