Reviews (58)

Impossible to get through by telephone

August 22, 2021
Impossible to get through by telephone, always seem to be number 42 in the queue! No longer have the facility to 'pop in' and book face to face appt. they really make it difficult and ended up visiting A&E after being told a GP would callback within 6hrs
Anonymous

Phone lines inadequate

August 22, 2021
Phone lines inadequate. When it is quiet, I am 'caller number 30' Receptionists intrusive and don't give an appointment unless you tell them what is wrong. Sometimes things are just private.
Anonymous

Long Time on Phone

August 13, 2021
Can never get straight through on the phone, instead get put in a huge queue. Still have to listen to the Coronavirus blurb before being out in the queue! Have to call at certain times if the day for even the slightest chance of getting a ‘phone call’ appointment with the doctor who will then decide if you’re worthy of them risky their lives by appearing from behind the barricade and seeing you face to face. I would even claim this behaviour is breaching the Hippocrates Oath which swears ‘to refrain from causing harm’.
Anonymous

Cannot see a GP at all !!

August 7, 2021
Queues to speak to receptionist about 1 hour. cannot see a GP at all !!
Anonymous

Cannot get an appointment

August 7, 2021
Never answer the phone. Cannot get an appointment
Anonymous

This is not acceptable

August 6, 2021
You are caller number 53. This is not acceptable
Anonymous

Difficult to get an appointment

August 5, 2021
A great deal of difficulty in getting an appointment to see a doctor. When phoning it takes an age to get through and when you do, you get the message, 'there are no appointments for today, please try again tomorrow.' Then if you are lucky, you get an appointment with a nurse, not a doctor.
Anonymous

Poor experiences outweigh the good

July 7, 2021
I really dread having to make an appointment! The stress and frustration of the call just isn't worth it - I have been suffering for years with several ailments that I am trying hard to ignore as the stress of getting an appointment is not worth it. Even before lockdown, going to the doctor was rarely a positive experience, I usually (with some notable exceptions) felt as though the appointments were generally rushed and I was only half listened to. There are some excellent doctors and I have had some good consultations - you just need to be lucky to get one - unfortunately the poor experiences outweigh the good and reception / admin are the worst part of the overall service. The nurses are wonderful - but why does it take 2 weeks to get a blood test done when the results can be back in less than 6 hours! Like many others, I do feel as though lockdown has been used as an excuse for not seeing patients. Also, the app has functionality on it to book appointments but despite trying dozens of times, there are never any appointments available - I am guessing it just isn't used but if that is the case, why isn't there a comment telling the user that they are wasting their time trying to get an appointment using the app. Finally, I think there is a problem with the prescription process, I get the impression that doctors believe prescription process cycle complete next day. In my experience it normally takes 4 days from the doctor telling me he has sent a prescription across (to Boots) to me receiving the text that tells me it is ready for collection.
Anonymous

Doctor phoned later that afternoon

April 30, 2021
Telephoned with a 'cough' problem which had been present for approx. a week about 10 days ago & spoke to a Practice Nurse who diagnosed a Doctors discussion .Doctor phoned later that afternoon & recommended tablet medicine after discussion (not penicillin based !)
Sidney Derek Beeton

Always good

April 29, 2021
Always good....sometimes difficult to make contact by phone or get an early appointment
Graham Edwards

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Four Oaks Medical Centre

Contact

0121 308 2080

Four Oaks Medical Centre
Carlton House
18 Mere Green Road
Sutton Coldfield
West Midlands
B75 5BS

Location

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