Greenfields - Birmingham Community Healthcare NHS Foundation Trust
Feedback Rating
Based on 8 reviews
Reviews (8)
Bad experience nurses managers at Greenfield
February 23, 2024
Bad nurses managers in charge Greenfield Ld team in services not helpful to me. Left me zero support - blocked access services, bad unhelpful community nurses, Bad psychiatrist, mdt team all against me, not understanding autism learning difficulties, don't care about patient in community without any support, making lies against me.
Bad so bad
November 15, 2023
I would say to anyone did not used this service as I had so much bad experience with this it is so bad bad and more
Long wait for follow up appointment
June 14, 2023
We accessed the service again in September 2022, where we saw a speech and language therapist in June 2022. Everything was fine. School said there were issues with his speech and that he'd need to be referred again. They said the follow up appointment would be in 17 weeks, Still waiting in June 2023 for the referral appointment. I did chase it up and they said the waiting time was now 30 weeks. School has been really good at helping him in the meantime.
Easy self referral - pleasant nurses
June 6, 2023
The self referral was easy when I needed to do it. There's good communication, efficient care and the nurses are very pleasant.
Referred to another service for physiotherapy
March 6, 2023
Nurse came out to take stitches our from my pelvis and then I was referred to Moseley hall hospital for physiotherapy.
Worse Care no helpful Unexperienced nurse
January 21, 2021
The nurse do understanding about how to deal with people mental health problems and autism and the manager is very rude and no helpful at all he like to course more problems people with autism and mental health. And this Care .about people mental health issues.
Staff not helpful
August 6, 2018
Staff were not always helpful. However members of staff had been supportive especially when providing mental health support. Staff were kind and empathetic regarding the patient’s history of childhood trauma. Overall staff attitude, however, has not been consistently helpful and supportive.
Concerns over communication and respect
August 26, 2016
It is concerning about the level of respect that some staff show people who use the service. Some of the communication on the phone is very patronising and does not take into account that learning disabilities do not automatically mean someone is of low intelligence. It is also a concern that service user’s records can be very out of date, despite a service user asking for specific factual data to be updated.
