Reviews (129)

Waiting 2 hours for appointment and no appointments

November 3, 2022
Couldn't get appointment last 2 days
end up private doctor instead.
Anonymous

Too many mistakes, excuses and general bad service

October 28, 2022
Too many issues with reception to list here. They are incompetant rude and show a complete lack of care and professionalism. The doctor was wonderful but despite his request for me to make a follow up appointment to discuss tests, reception staff, poor ineffective phone system and an obstructive unhelpful 'it's not our fault' attitude from the entire non clinical team, makes it impossible to achieve what the doctor wanted, and therefore my test results and ongoing investigations remain unsolved. Combine this with many other poor service issues, and when I complain about the service, reception staff badmouth me to other patients in the queue. These people should never work in a care giving environment!!! One star given ONLY because I couldn't give none.
Anonymous

Very helpful & supportive

October 21, 2022
I have two disabled children and my GP is always very helpful & supportive.
Anonymous

staff can make it difficult for you

October 10, 2022
Very poor in comparison to the surgery I use now. If you get through to somebody or the receptionist it's fine, but if they're not good they can make it difficult.
Anonymous

Rude reception staff

September 28, 2022
The receptionists are rude and getting appointments are hard. I try to avoid the place and only go when I need to.
Anonymous

Unprofessional no care

September 16, 2022
Wanted appointment I’m very bad pain told to wait 2 weeks to see someone who doesn’t even sound like a doctor.When I challenged them then they said I should self refer for physio.Remember they don’t even know what the issue but they want me to have physio which could make matters a lot worse.Where is the care and professionalism?Been on website reached capacity so the website is now closed.So you can’t visit health centre and now they manipulate the website to suit them but they are still taking on more patients.Its really hard to get appointment near impossible.Lost for words
Anonymous

Good experience

July 25, 2022
I went to the doctors for a check up. I was there for about half hour. I saw the nurse she checked my blood pressure.
Anonymous

Lost blood results

July 14, 2022
They lost my blood test results so I had to go back to get more bloods done.
Anonymous

They're not understanding

July 14, 2022
Cannot get an appointment. You can be waiting for up to an hour for someone to answer the phone. I recently had blood tests and they do not contact you to let you know the results, you have to chase them. They also tell you to visit the pharmacy for health problems before visiting the doctors even though they know I have an underlying health condition. They're not understanding.
Anonymous

Not able to get a telephone appointment

July 6, 2022
Not able to get a telephone appointment with GP. Waiting for over an hour to get the doctors to answer the phone. Appointments fill in very quickly. Get send to walk in centres. Can not give full information to doctors as they don’t have enough time to go through all the issues. Unable to access information via email or online and unable to use smart phones. Doctors are very good when you can get an appointment and will give medicine.
Anonymous

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Hall Green Health

Contact

0121 777 3500

979 Stratford Road
Hall Green
Birmingham
West Midlands
B28 8BG

Location

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