Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Hamd Medical Practice

Awe full experience all the time.

Complained multiple times but no change at all. Reception staff does not even know how to talk politely. They start shouting at patients. The phone system is rubbish, they don't even have the option to speak to the receptionist regarding the already booked appointments. No system to rearrange an appointment. You have to spend 15 minutes on hold to speak to an advisor despite being the 1st one in the queue.