Poor customer service
Getting an appointment is next to impossible. now they've closed the online form to request a call back. The receptionists are useless. They never give you the correct information and move extremely slowly. Despite the fact that most places have gone back to normal working, they insist on closing the surgery and you have to stand outside and try and speak through a barely open window which means if you go for a rare face to face appointment you end up being late. It's puzzling why they insist on doing this when inside is equipped to deal with patients and there is glass between the reception and and patients. They need to resolve this issue and stop using the pandemic as an excuse to treat patients poorly.