Terrible
Joined the queue for callback at 8.40am on Friday. No callback received. I called again at 3pm and selected a different option and managed to get through to a human being. She gave me a 3hr callback window for the following Saturday (9 to 12pm)- over a wk later or said I can callback or come and join queue on Monday morning (I work). Joined queue again today and received a callback. Explained why I was calling and was immediately told there was nothing until Saturday - I said my daughter needs tests on her heart and needs to be referred by a GP after taking her to hospital twice last week. She said they'll discuss in their huddle and I MAY receive a callback after 1pm. No suprise it's nearly 5pm and I haven't received a callback. I am baffled as to why this surgery is still operating and will now be putting in an official complaint. I won't be surprised if I don't receive a callback on Saturday either and I don't even know if that will be doctor or will I still have to bring her in to the surgery.