Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Handsworth Wood Medical Centre

Attempted to book an appointment

I could no get through each time, whenever calling the surgery it said user busy for a bout an hour. When booking online the doctors did not call either, leaving me without an appointment for even longer. Reception staff did not help and we’re rude

Anonymous