Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

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Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

Handsworth Wood Medical Centre

Doctor is rude. Disorganised

The doctor was very rude, aggressive and dismissive even though she was the one who turned up 40 mins late and we had to wait. The reception is ridiculously disorganised with people not communicating and nor do they know what they’re doing. To make matters worse, you can’t call the reception. All calls are diverted to a call centre however, one 4 different occasions I’ve been waiting over an hour and still couldn’t get through which begs the question, does this call centre exist?