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Handsworth Wood Medical Centre

Rated by Surbjit Kaur
3rd September 2020

Ignored / disrespected a Disability

We called to arrange a call back, admin would not allow the call to be taken on a different phone despite us explaining the caller herself has no use in both hands/arms at present thus better on her mums phone!! As a result the call was not made or received and the client was left without a call!
Admin staff must be trained with listening skills to respect the sick as persons will only contact if they are sick/ need to.

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