Awful
My father was admitted to the heartlands birmingham and eventually ended up on ward 8. He was extremely ill and it was quite obvious to the family he was not going to survive. So all of our attempts to visit my dad before he died was thrown back at us “because of covid” even tho restrictions had been eased. so eventually we made a complaint to PALS and we was told one person from the family can visit. My sister arrived to be told you can only visit if you feed your dad. I can’t believe the staff can actually get away with saying this. So the following day I contacted PALS again they were no help whatsoever. Then conveniently ward 8 blocked all visting once again due to “covid” I had to constantly chase a dr for a phone call/update on my dad only once did a Dr actually make contact with me without me having to beg for a callback within a 4 week period! I was told by this dr that your dad is extremely ill you should be able to visit but unfortunately the ward manager says no visting until it’s end of life. The family had a call a month later at 9:30 at night to say unfortunately your father will not survive night even tho I had been ringing ward 8 all day to be told “he’s fine he’s doing well” I had 20 minutes with him before he died shortly after midnight. It’s absolutely disgusting that my dad spent the last month of his life on his own. The nurses and ward manger where such hard work no care towards the family it makes me wonder what kind of care did he actually receive during his stay. My words can’t explain how angry and upset we are. They should be absolutely ashamed of themselves. Originally I posted this review direct with “heartlands hospital birmingham” then I received an email saying it will not be posted due to the content. Says it all really.