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Highbury Nursing Home

Rated by Anonymous
13th February 2020
Response from provider

Poor physical standards and poor management.

The place needs a refurb for a start. There are I think some caring staff and nurses, and there are people employed for activities, hence the 2 stars. But my overall impression is that the quality of care is basic and care staff don't spend much time engaging with residents except at a basic, functional level. For example, I saw a care staff feeding a resident and throughout this time did not utter a word to the resident but was looking around the room. Saw residents with food stains on clothes. Heard a staff member say it's not a happy home since new manager came. When I visited, the lift was broken and resident and staff were inside. I heard one staff say it's ok it happens all the time!

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