Reviews (84)

No continuity

February 13, 2024
No continuity with doctors. Every time I try to get diagnosed or ring them they give me cream or medication. I am never referred on. Except once I saw a physio for 6 weeks. It would be okay if I had a permanent doctor there but they don't tell me anything.
Anonymous

They misdiagnosed me.

October 31, 2023
GP misdiagnosed mild scoliosis only, just after I had an accident when I was 16 and I hurt my back. They didn't offer any physio but they have just diagnosed mild scoliosis.
Anonymous

Ridiculously difficult to get through

October 30, 2023
Useless. Really difficult. Ridiculously difficult in managing to get through and then all the appointments are gone. There is no way you can do it if your working. You will have to ring everyday until I get an appointment or its an emergency. They also have an automated system for repeat prescriptions and they get it wrong. When they want you to have a flu jab they contact you and see you straight away if they're being paid. They will then make the effort.
Anonymous

Bad service

October 2, 2023
GP very poor. No doctors whenever you ring them. Bad services.
Anonymous

Awful experience

September 13, 2023
I went for a scan due to health concerns GP referred me, the clinic I had the scan at wouldn’t give me my results they said they use a system where they send a docu pdf with results and send to GP, I rung up your practice they couldn’t access the results then later in the day said they could but needed a doctor to read my results, the doctor rung me and was very patronising on the phone saying why did you have a scan anyway, so I said because of my health?? She doesn’t even know me or my health so no need for that comment then she said she couldn’t access results yet the receptionist a week prior to this was able to, I'm appalled at your service this isn’t the first issue I’ve had.
Anonymous

Was given antibiotics

March 16, 2023
When I have got through in the last few months to speak to a doctor, she said its urine infection and was given antibiotics.
Anonymous

How can they diagnose you on phone

March 24, 2022
The only issue is how can they diagnose you on phone. I have a chest infection and how can they check my breathing on phone.
Anonymous

haven’t heard any thing since Oct 21

March 24, 2022
I had an hearing test in Oct 2021 but haven’t heard any thing since then.
Anonymous

Can’t get to see a doctor

December 20, 2021
Can’t get to see a doctor even when you ring at 8am there are no appointments available when you do a E Consult Form half the time the doctor doesn’t get back to you.
Anonymous

Appointment

May 28, 2021
Staff are lovely and professional, always a pleasure to hear on the phone.
Chlo

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Hillcrest Surgery - Twickenham Road

Contact

0845 601 6576

9 Twickenham Road
Birmingham
West Midlands
B44 0NN

Location

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